Privacy Policy
The Root Cause Reset (DBA)
A program of TWMARKETING, LLC
Last Updated: January 30, 2026
Introduction
Root Cause Reset is a program operated by TWMARKETING, LLC ("we," "us," "our," "the Company"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
By accessing our website, opting into our communications, or using our services, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We may collect the following types of personal information:
Information You Provide Directly:
Name
Email address
Phone number (including mobile number for SMS communications)
Billing and payment information
Any other information you voluntarily submit through forms, surveys, or communications with us
Information Collected Automatically:
IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website or source
Cookies and similar tracking technologies (see Section 5)
Information From Third Parties:
Payment processors (for transaction verification)
Analytics providers
Marketing platforms
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and improve our programs and services
To process transactions and send related information (confirmations, receipts, invoices)
To communicate with you about your account, program updates, and support inquiries
To send promotional messages, offers, and updates (with your consent)
To send SMS/text messages (with your explicit opt-in consent)
To personalize your experience and deliver relevant content
To analyze website usage and improve our marketing efforts
To comply with legal obligations and protect our rights
We will never sell your personal information to third parties.
3. SMS/Text Message Opt-In & Communications
Explicit Consent Required:
By providing your mobile phone number and checking the SMS opt-in box, you expressly consent to receive text messages from Root Cause Reset (operated by TWMARKETING, LLC). Your consent is not a condition of purchase.
Types of Messages You May Receive:
Program updates and reminders
Welcome and onboarding messages
Weekly check-ins and support messages
Promotional offers and announcements
Appointment or call reminders
Message Frequency:
Message frequency varies. You may receive approximately 2-8 messages per week depending on your program enrollment and preferences.
Message & Data Rates:
Standard message and data rates may apply depending on your mobile carrier and plan. TWMARKETING, LLC is not responsible for any fees charged by your carrier.
Opt-Out Instructions:
You may opt out of SMS communications at any time by:
Replying STOP to any text message you receive from us
Contacting us at
[email protected]
After opting out, you will receive a confirmation message and will no longer receive SMS communications from us (except transactional messages required for your account).
Opt-In Details:
Your SMS opt-in consent is obtained through a clear, separate checkbox on our opt-in forms. This checkbox is never pre-checked and is not mandatory for purchase.
Mobile Information Sharing Statement:
We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in information to third parties for their marketing purposes. Your mobile information is used solely for the purposes outlined in this Privacy Policy.
4. Data Security & Handling
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
Secure Socket Layer (SSL) encryption for data transmission
Secure storage of personal information on protected servers
Limited access to personal data by authorized personnel only
Regular security assessments and updates
Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Cookies & Tracking Practices
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve your experience.
Types of Cookies We Use:
Essential Cookies: Required for the website to function properly (e.g., login, security)
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant ads and track campaign performance
Preference Cookies: Remember your settings and preferences
Third-Party Tracking:
We may use third-party services (such as Google Analytics, Facebook Pixel, and similar tools) that collect, monitor, and analyze website activity to improve our services and marketing.
Managing Cookies:
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Do Not Track:
Some browsers offer a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access:
You may request a copy of the personal information we hold about you.
Right to Correction:
You may request that we correct any inaccurate or incomplete information.
Right to Deletion:
You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out:
You may opt out of marketing communications (email or SMS) at any time.
Right to Data Portability:
You may request a copy of your data in a commonly used, machine-readable format.
Right to Withdraw Consent:
Where we rely on your consent to process your data, you may withdraw that consent at any time.
To Exercise Your Rights:
Please contact us at
[email protected]. We will respond to your request within 30 days.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
TWMARKETING, LLC
d/b/a Root Cause Reset
Dr. Verrelle Wyatt, DPT
Email:
[email protected]
Phone: +1330-333-7950
Address: 624 Diagonal Rd, Akron, OH, 44320
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.